Contact Support
We're happy to help. Here's the fastest way to reach us.
Submit a ticket
The quickest route is the Help Center ticket form. It routes straight to our support queue with the context we need.
Submit a support ticket
Open the ticket form in the Help Center.
Browse the Help Center
Search common questions and answers.
Email us
You can also email [email protected] directly. To help us resolve things quickly, include:
- Your store URL.
- A clear description of the issue or question.
- Screenshots, if relevant.
Reporting a bug
Found something broken? Send a ticket or email with the steps to reproduce it and a screenshot. Bug reports genuinely help us improve Profixo.
Priority support
Guard and Shield plans include priority support, and Shield includes a dedicated manager. See Plans & Pricing.
Check troubleshooting first
Many questions are answered in Troubleshooting and the FAQ — it may be the fastest fix.