Billing & Cancellation
Profixo billing is handled entirely through Shopify, so there's no separate payment setup and no card details to manage inside Profixo.
How payment works
Charged on your Shopify invoice
All Profixo charges go through the Shopify Billing API and appear on your normal Shopify invoice. You don't enter card details in Profixo.
Upgrading and downgrading
From the Pricing page (while logged in) you'll see your current plan and your options:
- Upgrades take effect immediately, so you get the higher limits right away.
- Downgrades apply at the end of your current billing period, so you keep what you've paid for until then.
Discount codes
If you have a discount code, enter it when choosing or changing your plan (in the Subscription section of Settings / Pricing). The discount is validated and applied to your Shopify charge.
Cancelling
You can cancel any time from Settings → Subscription or by contacting support.
- Your plan stays until the end of the period you have already paid for; then your store moves to the Free plan. Settings shows the date.
- Cancelling during the 14-day trial moves your store to the Free plan straight away (nothing was charged).
- Your numbers, alerts and settings stay, and there are no charges after cancellation.
Refund policy
If you're not satisfied within the first 30 days of a paid subscription, contact us for a full refund — no questions asked.
Payment failures
If a Shopify charge fails, Profixo will prompt you to update billing through Shopify. Resolve it there and your plan reactivates automatically.